Related career highlights:
Author of the soon to be released: "Great Service Serves the Server First!" 2017
Designed the customer service program "Being SkyTouch", SkyTouch Technologies 2015
Working as speaker/culture-guru for such organizations as ING Financial, Choice Hotels, Microbac Technologies, Nikon, The American Council of Independent Laboratories, among over one hundred different groups-2001-2016.
Member of the opening team for Diagon Alley-World of Harry Potter, Universal Orlando 2014
Partnered with RED F Consultants to coach and present “Own It!” for internal management at ING Financial.—2006
Designing & Delivering The Bank of America Spirit service campaign – 2001-2003
Travel the United States and Canada giving keynote speeches on behalf of Disney—1998-2000
Premiere inductee in The Disney Partners in Excellence Award – 1996
Recipient of The Spirit of Disney Award –1995
Presented "THE BEST WAY TO GET THERE" service program for EXXON Co.
Worked on the redesign team of the Traditions Program for The Disney University
On the design team for Disney’s Guest Satisfaction Measurement System
Original facilitator for business programs at The Disney Institute
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America through his speaking and consulting skills. A premiere example is the work he has done is helping Bank of America navigate what he calls a “culture shift.” This was done through an initiative Gravance introduced to high level executives and employees entitled “The Bank of America Spirit.” Gravance was a perfect fit for this project, thanks to skills learned and honed during a twelve-year tenure at The Walt Disney Company in Orlando, Florida. Beginning with the training and orientation program “Traditions” at The Disney University, Louie designed, developed, and delivered countless presentations. First, at the University for literally thousands of Disney World employees from all disciplines, and then for visiting corporate clients through the Disney Institute Professional Development Programs. He has also traveled North America, teaching “Showmanship in the Workplace” to large companies like ING Financial, Mutual of Omaha, Fisher Scientific, Toys 'R Us and BMW of Canada, just to name a few.
